Part-Time Crisis Worker

HopeLink Behavioral Health • Oakton, VA

14h • $18 - $21 • Remote

About The Position

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging. SUMMARY STATEMENT OF POSITION: Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Part-Time Crisis Worker will be scheduled 16 hours per week. WHAT WE OFFER: Meaningful Work: Make a real difference in the lives of others. Competitive Salary: $18 - $21 per hour Fully Remote Supportive Environment: Join a dedicated team committed to providing high-quality care. SCHEDULE & LOCATION: 3 shifts available: Mornings, Evenings, and Overnights Remote

Requirements

• Must have successfully completed mandatory 120+-hour HopeLink Crisis Services Crisis Worker Training.
• Computer experience and proficient typing skills.
• Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
• Demonstrated knowledge and ability to make sound decisions under pressure.
• Understanding of confidentiality and privacy issues within a crisis center program.
• High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.

Responsibilities

• Respond to crisis contacts (phone, text or chat): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texter.
• Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk.
• Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
• Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and policy guidance.
• Accurately document crisis contact interactions in correct contact reports.
• Participate in educational opportunities provided by and through HopeLink to stay current on job-related knowledge; a minimum of 5 hours of refresher training post initial 120+-hour training is required.
• Complete administrative tasks as assigned by the Shift Supervisor.

Benefits

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $18 - $21 per hour
• Fully Remote
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed