Crisis Advocate (Part Time)

SafeNest•Las Vegas, NV

2d•$17 - $20

About The Position

The position is responsible for performing trauma-based first responder crisis intervention with survivors of domestic violence in the field, including hospitals with the Las Vegas Metro Police Department and volunteers of the PS417 program, assessing a victim's safety and immediate needs to provide the highest level of care and support. When not in the field, the Advocate acts as backup support personnel to the Crisis Hotline Advocates by providing trauma-informed crisis intervention over the phone and chat/text line. The position involves efficiently processing legal emergency protection order documents online. In addition to in-field first responder crisis intervention, this role provides safety planning, information, and referrals to victims. The work schedule and days off will depend on department needs.

Requirements

AA degree in human services, social work, victims' services, criminal justice or related field, and one year of social services experience. A combination of experience and education may be considered.
Excellent written and oral communication with consideration of all audiences, including but not limited to victims in crisis, judges, and law enforcement.
Knowledge and understanding of community resources.
Adaptability to manage competing demands, changes in the work environment, and situations at hand.
Ability to consistently demonstrate empathy, compassion, and care to all callers.
Ability to deal with frequent change, delays, or unexpected events.
Strong problem-solving abilities.
Strategic and critical thinking skills.
Ability to speak and enter data into databases or computer systems concurrently.
Ability to type 25WPM required.
Valid driver's license with a clean driving record.
Must be able to lift 25lbs.
Must be able to sufficiently hear communication via phone/headset to enter conversations into the database.
Must be able to communicate verbally in English so that callers, victims, and staff can understand and communicate effectively.
Must be able to sit and work on a computer for 8 hours per day.
Must be able to drive to calls in the field using a personal vehicle.
Must have a smartphone capable of downloading and operating a dispatching app.

Nice To Haves

Fluency in English and Spanish is preferred.

Responsibilities

Ascertain survivor's needs and provide crisis intervention.
Utilize all resources to offer every victim options for a safer place, safety plan, and resources.
Keep abreast of domestic violence services and resources to deliver high-quality service.
Log every call into the database to ensure accurate and complete data collection.
Adhere to SafeNest's client-focused, trauma-informed policies and procedures while performing day-to-day activities to ensure successful operation within the department.
Utilize knowledge in trauma-informed care to provide the best response to victims on site.
Exhibit positive teamwork by collaborating with volunteers and/or staff on difficult calls.
Provide support to and maintain positive communications with the PS417 Volunteers.
Act as a point of contact for a pool of volunteers on each shift.
Provide support to the Crisis Advocate Hotline staff, answering phones when not in the field.
Complete Emergency Protection Orders over the phone.
Adhere to agency standards of ethics and confidentiality.
All other duties as assigned.