Part Time Bilingual Reservationist

Transdevna • East Hartford, CT

55d • $20 - $21

About The Position

Transdev in East Hartford, Connecticut, is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: CBA Position: Position Subject to Collective Bargaining Agreement: $20.00 (Union Collective Bargaining Agreement PayScale) o Starting pay $20.00 with progression to $21.00 over 1 year. Benefits include: Vacation: up to 14 days per year Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Requirements

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Bilingual in Spanish and English
• Must be able to work shifts or flexible work schedules as needed, including overtime.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying "No Shows" with customers.
• Must be bilingual in Spanish and English
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees