Part-Time Associate, Partner Success

Sandy Hook Promise

9d•$25

About The Position

The Part Time Associate for Partner Success plays a critical role in ensuring smooth implementation and ongoing engagement for SHP’s K-12 partners. This position provides day-to-day virtual support, assisting with partner inquiries, troubleshooting issues, and maintaining accurate program data. The ideal candidate for this position will demonstrate the ability to work cross-functionally within the SHP organization. This position reports to the Director, Partner Success.

Requirements

Exceptional organizational/time-management skills and ability to juggle multiple tasks
Demonstrated attention to detail and accuracy
Demonstrated flexibility and ability to adapt to change
Strong written and oral communication skills
Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently
Quick learner with demonstrated ability to use various types of technology, knowledge of Salesforce and presentation platforms a plus
Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable
Demonstrated understanding of how role and work fits into an organization and its mission

Responsibilities

Provide daily virtual support to school district partners using SHP programs and services.
Serve as the first line of troubleshooting for partner inquiries via email, chat, and ticketing systems.
Coordinate onboarding and implementation activities for new partners in collaboration with the Implementation Team.
Maintain and update knowledge bases, FAQs, and documentation for easy partner access.
Track partner engagement, concerns, and implementation progress, including key milestones.
Collect, enter, and manage partner success metrics and records within CRM or tracking systems.
Assist with communication and logistics related to SHP program implementation.
Support Account Management and other cross-functional teams with administrative or operational tasks.
Stay informed about SHP offerings to provide accurate information and support.
Use basic data literacy skills and perform additional duties as needed to support organizational goals.
Perform other duties as assigned based on organizational needs.