Part-Time Administrative Support Assistant- Course Support

Penn State University • Ferguson Township, PA

1d

About The Position

The Smeal College of Business Management and Organization Department (M&O) seeks a part-time detail-oriented and organized administrative support professional. This position will be part of a team that supports two large-enrollment courses offered by the M&O Department. This position requires engagement and communication with undergraduate students, instructors, and other members of the Teaching Team. Primary responsibilities include, but are not limited to, processing student messages and answering questions, helping to support the needs of multiple instructors; assisting with processing course data (such as documenting attendance and grades); and using tools such as Canvas, Excel, and auxiliary tools such as Top Hat and Packback.

Requirements

• Typically requires a High School diploma or higher plus one year of related experience or an equivalent combination of education and experience.
• Requires intermediate proficiency using Microsoft Excel as well as other Office Suite Programs.
• The successful candidate will be a self-starter who can work both independently and collaboratively, exercise discretion in handling confidential information, and an ability to work with multiple faculty members simultaneously.
• Excellent oral/written communication skills with all stakeholders are a must (students, faculty, department, college and university), along with an ability to communicate with tact and practice discretion and confidentiality concerning sensitive situations and issues.

Nice To Haves

• Associate’s degree and additional years of experience are preferred, but we are willing to train the right candidate.
• Experience working with systems including Canvas.
• Customer service experience or experience working with students is a plus.
• Knowledge of University policies and procedures is helpful.

Responsibilities

• processing student messages and answering questions
• helping to support the needs of multiple instructors
• assisting with processing course data (such as documenting attendance and grades)
• using tools such as Canvas, Excel, and auxiliary tools such as Top Hat and Packback

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED