Parks Ground Coffee House Manager

Omni Hotels•Oklahoma City, OK

46d

About The Position

An amazing opportunity to be a pivotal part of the great Omni convention collection hotel. The Omni Oklahoma City Hotel will be a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue. The Food and Beverage Manager will be in charge of managing Park Grounds Coffee Shop, Rarebird Gift Shop and assisting in other outlets. They will help schedule, train, and mentor Associates. Additionally, they will oversee payroll, assist in managing the flow of the outlets and help deliver positive guest experience.

Requirements

1-3 years of Beverage or Food & Beverage Management experience.
Must be able to bend, push, pull, lift up to 30 lbs and stand up to 8 hours.
Must be able to work all shifts including AM's, PM's, overnight, weekends, and holidays
Must have strong communication and the ability to drive the team towards a common goal.
Candidate needs to have a strong understanding of current trends as well as operational financials.

Nice To Haves

Previous coffee shop experience strongly preferred
Previous upscale hotel experience preferred

Responsibilities

Bring fresh and current ideas to our food and beverage offerings.
Monitor the flow of service in the outlets, ensuring prompt service.
Follow through on out of stock items, IOU's etc, to ensure all par stocks maintained in the outlets.
Perform inventory and ensure par levels.
Train staff on Omni Standards of service for Food & Beverage.
Engage with guests regularly, ask for feedback and follow-up with concerns.
Ensure teams receive thorough training at all times.
Manage labor hours effectively through scheduling and intelligent assignment of of responsibilities and duties.
Prepare requisition and verify supplies.
Schedule associates and complete payroll.
Conduct standup meetings and department meetings.
Coach, counsel and mentor Associates to success.
Inspect and observe all aspects of the daily operation and follow-up on deficiencies.
Make recommendations for change to ensure peak performance.
Develop and implement guest service initiatives.
Assist staff and associates wherever needed to ensure service is never compromised.
Manage reservations effectively to ensure ideal flow in the outlets.
Ensure all staff meet uniform specifications and standards of appearance.
Perform service audits.
Follow-up with training and coaching as needed.
Communicate with culinary teams and culinary leadership to ensure seamless and timely kitchen service.
Ensure team is up to date with the latest menu changes and develop positive up-selling techniques with service staff.