Parking Representative - Patient & Visitor Parking Orange- FT Variable Shift

University of California, Irvine • Orange, CA

9d • Onsite

About The Position

Position Summary:
The parking representative serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations. Under general supervision, oversees vehicle management and tracking for Medical Center visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines. The incumbent will staff the information booths, parking kiosks, and provide valet services. Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary. Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures.

Requirements

• Working knowledge of computer systems and software
• Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving guests, faculty, staff, students, hospital patients, and visitors to Medical Center.
• Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must possess and maintain a valid California driver’s license
• Must demonstrate customer service skills appropriate to the job
• Must be available to work alternate work schedules and overtime, including evenings, weekends, and holidays as needed
• Excellent written and verbal communication skills in English
• Employment is contingent upon completion of satisfactory background investigation
• Employment contingent upon completion of satisfactory background investigation. Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing.
• Demonstrated skill in making appropriate job decisions using standard policies and procedures as guidelines
• Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures.
• Continued employment is contingent upon proof of a satisfactory driving record
• Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department.
• Ability to work in an underground parking garage.
• Ability to stand and/or walk entire shift.
• Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively.
• Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
• Ability to relay information, either in writing or verbally, in a professional manner.
• Ability to operate both manual and standard transmission vehicles.
• Ability to maintain a work pace appropriate to the workload
• Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.
• Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center.
• Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and medical area partners, including E&T staff, security employees, UCPD, etc.
• Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent.
• Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas.
• Must be able to provide proof of work authorization

Nice To Haves

• Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers.
• Knowledge of applicable procedures and regulations concerning parking enforcement and traffic control
• Knowledge of University and medical center organizations, policies, procedures and forms

Responsibilities

• Serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations.
• Oversees vehicle management and tracking for Medical Center visitors and patients.
• Staffs the information booths, parking kiosks, and provide valet services.
• Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary.
• Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures.

Benefits

• We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees