Visitor Experience Team Member- Variable

The Broad Museum•Los Angeles, CA

5d•$22•Onsite

About The Position

At The Broad, we strive to create a welcoming, inclusive environment for all visitors. The Visitor Experience Team Member, Variable plays a key role in delivering a positive, engaging and safe museum experience across all visitor-facing areas. As a Visitor Experience Team Member, Variable, you will create a visitor-first experience through direct interaction with the public, engaging with visitors in the galleries, and assisting with experiential installations. Visitor Experience staff are cross-trained to ensure flexibility and consistency throughout the museum. From helping protect the artwork to sharing knowledge about the collection and architecture, Visitor Experience Team Members are truly the face of The Broad.

Requirements

Minimum of two years’ experience in a visitor-facing or customer service role.
Experience in hospitality, retail, attractions, ticketing operations, or cultural organizations strongly preferred.
High school diploma required; relevant coursework from an accredited college or university preferred.
A passion for working with people, museums, and contemporary art.
Flexible and highly adaptable; able to maintain a positive attitude when priorities shift.
Energized by working with the public.
Ability to work effectively with individuals from diverse backgrounds and as part of a diverse team.
Ability to thrive in fast-paced environments and make sound decisions in the moment.
Effective communication skills, with the ability to clearly present information to a wide variety of visitors.
Comfortable enforcing museum policies with visitors in a respectful and professional manner.
Comfortable using online ticketing systems and technology; open to learning new technologies.
Strong decision-making skills are necessary.
Identify and positively resolve visitor issues in the moment.
Must be able to work Tuesdays – Sundays, holidays, exhibition openings, and late-night special events.
Must be able to work weekends, holidays, and special events as necessary.
Multilingual applicants strongly preferred.
Approach work with integrity and honesty.
Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
Demonstrate and practice cultural awareness and sensitivity in all museum programs and services.
Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time.
This position may require outdoor and offsite deployments.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Employment is contingent upon a satisfactory background and reference check.
All employees of The Broad are required to be vaccinated against COVID-19, subject to applicable exemptions as required by law.
Newly hired staff must provide proof of their COVID-19 vaccination within 45 days of hire, unless an approved exemption or accommodation applies.
Adhere to all safety measures and guidelines.
Ability to wear a mask during your scheduled work shifts, if and when necessary.
Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health.
Must adhere to COVID-19 policies and procedures.
Ability to lift, carry, push, and pull items.
Must be able to remain stationary and stand for extended periods of time, as well as frequently move around public areas of the museum.
This position may support several operational deployments including coat/bag check and ticketing located outside of the museum managing guest arrivals.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Employment is contingent upon a satisfactory background and reference check.

Nice To Haves

Experience in hospitality, retail, attractions, ticketing operations, or cultural organizations strongly preferred.
relevant coursework from an accredited college or university preferred.
Multilingual applicants strongly preferred.

Responsibilities

Champion the museum’s mission by helping to create access to the widest possible audience.
Maintain the safety of all artwork on view and enforce gallery rules of conduct.
Consistently provide a high-level customer service, assisting visitors with wayfinding and sharing information about the artwork and museum experience.
Maintain foundational knowledge of The Broad Collection, the museum building, and its place in the downtown ecosystem.
Work a variety of deployments, both indoor, outdoor, offsite and throughout the museum to support efficient visitor flow.
Enforce safety and security procedures and protocols.
Complete required ongoing training, including but not limited to collection, special exhibition and engagement training, safety and security, and equity training.
Work museum events, programs, and special installations.
May facilitate the visitor check-in process, including issuing, selling, and scanning general admission, special exhibition, and program tickets.
Find solutions to create access or suggest alternatives to booked or sold-out experiences.
Other duties as assigned.