Parking Enforcement Officer I

University of Texas at Austin

6d•Onsite

About The Position

Who We Are UT Parking and Transportation Services is responsible for the management of over 17,000 parking spaces on campus, including 12 parking garages and more than 50 surface parking lots. Our operations include the distribution and regulation of daily, permitted, and event parking, as well as the maintenance of parking lots and garages. We also provide assistance to those parked on or traveling through campus. This assistance includes jump-starts and opening vehicles for those locked out. For more information on UT Parking and Transportation Services, please visit: https://parking.utexas.edu/. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits • Voluntary Vision, Dental, Life, and Disability insurance options • Generous paid vacation, sick time, and holidays • Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds • Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) • Flexible spending account options for medical and childcare expenses • Robust free training access through LinkedIn Learning plus professional conference opportunities • Expansive employee discount program including athletic tickets • Free access to UT Austin's libraries and museums with staff ID card • Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card • For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Purpose Provides university parking services by enforcing university rules and regulations. Assist the public with information, such as directions to buildings and offices.

Requirements

High school graduation or GED.
Minimum one year experience working with the public or in a direct customer service role.
Must be a strong team player and possess good communication skills.
Must have the ability to work independently and make good decisions.
Experience completing reports, maintaining database records, and maintaining files.
Must have good computer skills.
Must demonstrate professional demeanor, show attention to detail, and display punctual, dependable attendance.
Must have clean driving record at time of hire and always maintain an acceptable driver rating.
Must be eligible to operate a university vehicle under UTDRIVERS qualifications.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Three or more years working in a direct customer service function, or in a position with high public contact.
Extreme patience in stressful situations.
Previous experience as a ticket writer or security guard.
Familiarity with the use of a tablet.
Previous experience in a university parking enforcement operation.
Experience with T2 software.
Experience with license plate recognition (LPR) systems.

Responsibilities

All Parking Enforcement Officers (PEOs) perform a combination of functions: issues citations across main and remote campus, acts as kiosk guard as directed, provides battery jumps and key assists (LAAP), and boot truck/university vehicle use.
Will traverse a geographical area (district) by walking, bicycle, cart, or motorized vehicle while issuing citations or warnings.
Articulates directional information and location of buildings and offices to visitors.
Installs and removes immobilization devices.
Provides key and battery assists.
Takes lot counts as directed.
Supports the Events staff by delivering, setting up, and taking down cones, barricades, signs, and sign covers.
Will walk and lift immobilization devices, stacks of parking cones, and impound scooters weighing approximately 30 pounds continuously throughout an 8-hour shift.
Writes incident and campus condition reports, and conveys to supervisor and/or management.
Reports all irregularities, emergencies, or suspicious activity to the University Police Department.
Other related functions as assigned.
Occasional weekend, holiday, comp and overtime hours required as needed.
Must work a minimum of two home football games every year in addition to every other Thanksgiving week and/or playoff home football game.

Benefits

Competitive health benefits
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card