Ambassador- Parking Enforcement

PCI Municipal Services•Omaha, NE

23d•$20 - $20•Onsite

About The Position

The Parking Enforcement Ambassador serves as a visible representative of the City of Omaha, responsible for maintaining compliance with parking regulations while delivering professional, respectful service to the community. This role requires strong judgment, integrity, and the ability to remain composed under pressure. Ambassadors operate independently in the field, enforce city ordinances, and engage with the public daily.

Requirements

Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening
Strong verbal and written communication skills
Basic proficiency with smartphones, computer systems, and software
Ability to work independently and make sound decisions in the field
Strong verbal communication skills with the ability to interact professionally with the public
Proven ability to handle high-stress or confrontational situations professionally
Strong attention to detail and accuracy in documentation
Basic proficiency with smartphones and mobile applications

Nice To Haves

Prior experience in parking enforcement, security, law enforcement, or a related field
Experience working in a public-facing or customer service role
Experience handling conflict resolution or de-escalation situations
Familiarity with handheld devices, citation systems, or LPR technology
Experience working independently in a field-based or outdoor role
Basic knowledge of city ordinances, parking regulations, or enforcement procedures

Responsibilities

Patrol assigned routes on foot (3–5 miles daily) to ensure compliance with parking regulations
Enforce City of Omaha parking ordinances accurately and consistently
Utilize License Plate Recognition (LPR) technology to monitor time limits and violations
Issue citations and warnings with a high level of accuracy and attention to detail
Respond to parking complaints and enforcement requests in a timely and professional manner
Assess situations and make decisive enforcement decisions; identify scofflaw vehicles, request towing when necessary, and initiate booting actions as directed
Perform meter hooding as requested by the management team
Provide clear, respectful guidance to the public regarding parking rules, directions, how to pay for parking, and general city information
De-escalate confrontational situations while maintaining authority and professionalism
Identify and report hazards, damaged meters, missing signage, faded markings, and missing or incorrect decals/stickers
Operate enforcement equipment and mobile devices ethically and professionally
Work outdoors in all weather conditions, including extreme cold, heat, and high wind