Parking Enforcement Ambassador

Cornerstone Parking Group, Inc. • Dallas, TX

20h • $17

About The Position

The Parking Enforcement/Ambassador is a high profile, customer service position. The ideal candidate for this role will do whatever it takes to provide an exceptional customer service experience for each and every patron. The Enforcement/Ambassador will assist customers who park in a large parking facility. In this very visible role, it is vital that the Enforcement/Ambassador maintains a positive attitude and professional appearance at all times.

Requirements

• 18 years of age or older
• Valid driver's license, preferred
• Able to drive golf cart
• Able to comfortably use a computer and Microsoft Office products, including email and internet
• Able to hand write parking citations and record in database
• Desire to help others – have a passion for customer service
• Minimum of one year customer service experience, preferred
• Able to read, write, comprehend and converse in the English language
• Physical demands: Ability to work inside in a parking garage for majority of shift. Occasionally work outside the parking garage in all weather conditions as needed. A combination of standing and walking accounts for approximately 90% of shift. Sitting at a computer workstation accounts for approximately 10% of shift

Nice To Haves

• Valid driver's license, preferred
• Minimum of one year customer service experience, preferred

Responsibilities

• Work closely with the Parking Manager to provide our client with seamless service and our customers with a positive parking experience.
• Use tact and professionalism to resolve parking-related issues and concerns.
• Provide courteous and professional service to property management, maintenance team, residents, and retail employees regarding parking and access control daily by:
• Increase enforcement presence during daily lunch rush.
• Provide thorough surveillance rounds to ensure all inventories remain fluent.
• Issue Warnings / Citations to violators.
• Manage tenant Rostering + database – Register all parkers.
• Conduct tenant meetings to ensure all employee information is updated /accurate.
• Provide leadership support to ensure and maintain program success.
• Issuing Parking Permits.
• Repair and Replace parking access remotes.
• Provide parking enforcement of parking garages and areas. Issue tickets and facilitate the towing of unauthorized vehicles as needed.
• Provide enforcement of all resident and retail garage inventories.
• Manage enforcement database/violation log on daily basis.
• Manage all after hour parking related calls appropriately.
• Consistent interaction with client management team.
• Assist with Event Parking operations as needed.
• Other duties as assigned.

Benefits

• $17.00/hour
• PTO accrual
• 401(k)
• Medical, Dental and Vision Insurance is available after 60 days for full time employees (30 hours/week)
• Uniform provided
• Comprehensive, paid training
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees