Parking Customer Success Agent - Laredo International Airport

Reimagined Parking • Laredo, TX

5d • $11 - $11 • Onsite

About The Position

Position: Customer Success Agent - Parking Operations
Location: Laredo International Airport
Shifts: 4pm - 1am - Must be available to work any day of the week.
Pay Rate: $11.25/hour

The Customer Success Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 1+ years of customer service or call center experience.
• Strong communication skills (verbal and written).
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with technology and data entry systems.
• Exceptional attention to detail and problem-solving skills.
• Ability to work flexible schedules, including weekends or holidays if required.
• Valid driver’s license (for golf cart assistance).

Responsibilities

• Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism.
• Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies.
• Build rapport with customers to foster satisfaction and loyalty; address inquiries and complaints with empathy and clarity.
• Meet performance standards through call monitoring, recording, and quality assessments.
• Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.
• Ensure data integrity by gathering information, composing documents, and accurately inputting data.
• Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs).
• Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance.
• Update customer account information accurately and document all interactions.
• Utilize internal resources such as policy manuals and supervisor guidance to resolve issues.
• Complete required paperwork and maintain accurate records.
• Stay informed on workflow changes, policies, and product updates.
• Support and train new Customer Service Representatives as needed.
• Assist colleagues with troubleshooting client issues.
• Occasionally assist mobility-challenged customers by operating a golf cart.
• Perform other duties as assigned.

Benefits

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED