Customer Success Agent

Miinto • Warsaw, NY

3d • Hybrid

About The Position

At Miinto, we’re redefining fashion retail — connecting shoppers, boutiques and brands in 14
markets across Europe and the United States. We’re now looking for a Customer Success
Agent to join our multicultural Warsaw hub and deliver exceptional experiences to our
European customers.

If you’re passionate about fashion, problem-solving and building lasting relationships, this is
your chance to be at the heart of a fast-growing eCommerce leader.

Requirements

• Fluent in English (spoken & written) – bonus points for extra languages.
• A natural communicator with a customer-first mindset.
• Proactive, adaptable and resourceful – you enjoy finding solutions, not just answers.
• Team player who thrives in cross-functional, multicultural environments.
• Available to work some weekend shifts.

Nice To Haves

• Previous customer service experience is a plus (but your mindset matters more).

Responsibilities

• Be a trusted fashion guide – help customers discover the perfect style during their shopping journey.
• Deliver top-tier support via email and live chat — always with empathy, efficiency and flair.
• Problem-solve with impact – troubleshoot and coordinate with internal teams for swift resolutions.
• Be the customer’s voice – collect and share feedback to help us shape better products and services.
• Work across teams to create seamless, memorable customer experiences.

Benefits

• Career growth – mentorship and internal mobility opportunities.
• Hybrid work setup – work from our vibrant Warsaw office and from home.
• Truly global environment – 35+ nationalities, 5 offices and endless cultural exchange.
• Flat hierarchy & open feedback culture – your ideas will be heard and valued.
• Community & fun – social events, team activities and celebrations that bring us together.
• Exclusive perks – company discounts on Showroom.pl
• Purpose-driven company – we’re committed to diversity, sustainability and empowering fashion for all.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed