Parking Manager - Airport

Ace Careers Website • Burbank, CA

1d • $30 - $36

About The Position

As an operations manager, you will manage a team and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows: Accountability Work with leadership to carry out Company directives and incentives to drive business. Analyze information and processes and develop more effective or efficient processes and strategies. Generate reports and present information to upper-level managers or other parties. Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met. Maximizes profitability by controlling expenses and efficiently managing operational staff. Approve timecards and manage labor hours. Manage annual operating budget and expenditures. Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately. Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.). Report all maintenance and equipment repairs to the client and assist as needed Maintain continual communication with the client, guests, and corporate leadership. Profitability Monitor financial performance, including revenue, expenses, and labor costs. Implement cost-control measures to maximize profitability while maintaining service quality. Identify opportunities for revenue growth through promotions, pricing strategies, or additional services. Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures. Set and track key performance metrics related to operational efficiency, customer service, and financial performance. Accountable for meeting or exceeding established performance targets. Exceptional Service Train and motivate staff to provide exceptional customer service. Address customer inquiries, concerns, and complaints in a professional and timely manner. Regularly assess service quality through feedback mechanisms and take corrective actions as needed. Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively. Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality. Communication Foster clear and open communication within the team and with other departments. Coordinate with property management to ensure a seamless guest experience. Conduct regular meetings with staff to relay important information and gather input. Family Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff. Encourage a healthy work-life balance for team members. Offer opportunities for professional growth and development within the department.

Requirements

• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Must have at least 3 years of managerial experience.
• Knowledge of and working skills in Microsoft Office Suite.

Nice To Haves

• Prior experience working within the hotel / hospitality industry is preferred.
• A 4-year degree is preferred but not required.

Responsibilities

• Work with leadership to carry out Company directives and incentives to drive business.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Generate reports and present information to upper-level managers or other parties.
• Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.
• Maximizes profitability by controlling expenses and efficiently managing operational staff.
• Approve timecards and manage labor hours.
• Manage annual operating budget and expenditures.
• Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately.
• Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.).
• Report all maintenance and equipment repairs to the client and assist as needed
• Maintain continual communication with the client, guests, and corporate leadership.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.
• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.
• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.

Benefits

• $30.00 - $36.00 per hour
• Medical, dental, vision, and life insurance coverage for full-time, eligible employees
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed