PARK RANGER

Arizona Department of Administration • Parker, CO

21h • $18 - $19 • Onsite

About The Position

Under supervision, performs a variety of work activities while providing
customer service in the operation of a historic, recreational/natural resources
park; interprets natural features of the area, and ensures public safety by
enforcing Park rules and regulations. Individual positions may be responsible
for some or all of the listed duties and/or other related duties.

Requirements

• Knowledge of Outdoor recreation and park management, outdoor/environmental and/or history/archaeology education.
• Knowledge of Principles and processes for providing customer service satisfaction, safety, security, sanitation, operation maintenance, and public relations procedures and practices.
• Knowledge of Park rules, department policies, facility operational standards, and emergency response procedures.
• Knowledge of First Responder Training, EMS or First Aid training or equivalent experience.
• Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation.
• May require knowledge of Arizona Revised Statutes and law enforcement techniques.
• Effective communication both written and verbal, active listening.
• Skill in public speaking both in a lecture setting and impromptu.
• Skill in customer service satisfaction, critical thinking, and issue resolution techniques to deescalate upset or non-compliant visitors.
• Work unsupervised in a constantly changing and dynamic environment.
• Ability to work and collaborate with coworkers to produce innovative concepts and resolve issues in a way that promotes a positive healthy workplace culture.
• The ability to develop, modify, maintain and manage special assigned programs, projects and or duties specific to operation of the park and the park goals.
• Ability to interact effectively with a wide variety of customers visiting the facility and successfully meeting their needs.
• Must possess and maintain a current Arizona Driver's license appropriate to assignment.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Two years of experience equivalent to a Park Ranger Specialist , OR three years of work experience in customer service, library or museum work; OR a Bachelor’s degree in Park Management, Forestry , Natural Resources Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted .

Responsibilities

• Hosts visitors; conducts interpretive programs and may lead guided walks or hikes
• Communicates information in response to visitor questions, direction, guidance, and concern
• Assists with recreation infrastructure and activities.
• Provides customer service by phone and in-person and respond to publics inquires about park hours, gatehouse duties, accommodations, reservations to include camping, ramadas, group use, and weddings.
• Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.
• Maintains campgrounds, picnic areas, trails, and/or other recreational site, to include litter removal, small engine maintenance, water maintenance to include cattail cutting, hauling debris, working with and supervision of on-site inmate crews.
• Maintains all restrooms in clean, sanitary conditions. Sweep and mop floors. Restock towels, toilet paper, soap dispensers.
• Recruitment and leadership to a crew of seasonal volunteers and campground hosts.
• Will provide guidance, track and provide training, and work planning to volunteers.
• Coordination with the Volunteer Program Manager for State Parks and Trails through use of an electronic volunteer tracking program and provide updates and information to supervisor chain.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees