PARK RANGER SENIOR

Arizona Department of Administration • Apache Junction, AZ

2d • $20 - $22 • Onsite

About The Position

In addition to core Park Ranger Duties this position exist to Coordinate the
Volunteer Program at Lost Dutchman State Park. Under the supervision of the
Assistant Park Manager, Park Manager, and in collaboration with other Park
Rangers that supervise the park; the Coordinator will ensure volunteers are
adequately interviewed, on-boarded, trained and effectively assigned to meet the
needs of the park. This position is accountable for hiring, training,
supervising, and managing volunteers. Also, for creating and maintaining
volunteer records and reports associated with the Volunteer Program.

Requirements

• Knowledge of: Volunteer Management Practices
• Personnel Management
• Customer Service principles and practice
• Training and educating techniques
• Arizona State Parks volunteer policies and procedures
• Agency vision, mission, goals, objectives and philosophy.
• Continuous Improvement
• Record Keeping
• Cash Handling
• Basic use of hand and power tools
• Basic knowledge of landscaping
• Skills in: Personnel management and supervisory techniques.
• Assigning works assignments and priorities
• Addressing visitor complaints, emergency situations and other stressful work issues while maintaining a courtesy and professional demeanor.
• Speaking to a small and large groups of people.
• Interpersonal relationships
• Problem Solving
• Written and oral communication
• Ability to: Apply the principles and practices of work leadership and management; communicate verbally and in writing; establish and maintain professional relationships with potential volunteers and community groups; interpret, evaluate and analyze data.
• Communicate effectively with employees and the public.
• Evaluate and Establish Priorities
• React to changing program needs
• Work outside in extreme weather
• Work holidays, weekends and night shifts.
• Must possess and maintain a current Arizona Driver's license appropriate to assignment.
• Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide. within 90 days.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Two years experience equivalent to a Park Ranger, OR three years of work experience in customer service and maintenance in park related setting or / and A Bachelor's degree in Park Management, Forestry, Natural Resource Management, History, Archaeology, Geology, Ecology, Recreation Planning or a closely related field may substitute for one year of the required experience.
• Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substitute

Responsibilities

• Management of the Lost Dutchman State Park Volunteer Program: Is responsible for the decisions concerning the quality of the program operations and the appropriate use of volunteer staff. Duties include: recruiting, screening, on-boarding, training, coaching, advising, scheduling, and evaluating volunteers. Includes program development specific to Agency and Lost Dutchman State Park policies and procedures. Also requires coordination with Park Managers for effective use of volunteers in all units of the park with direct supervision. Collects and analyzes volunteer data and coordinates with the Agency Volunteer Manager. Responsible for the generation of detailed reports need by the park and the statewide volunteer program manager. Authority to plan, Coordinate and implement volunteer work schedules: including site allocations, work assignments, weekly and daily scheduling support as needed. Meets with volunteers on a regular basis to ensure comprehension of agency policies and park procedures. Takes corrective action as needed to ensure a high level of internal and external customer service is provided by all volunteers.
• Customer Service: Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations. Cash Handling - Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.
• Maintains campgrounds, picnic areas, trails, and/or other recreational site, to include litter removal, trail maintenance, hauling debris. Maintains all restrooms in clean, sanitary conditions. Maintains, inspects, repairs all park building for any problems or hazards; performs improvement and repair projects while following maintenance standards.
• Outdoor Recreation & Programs - Hosts visitors; conducts interpretive programs and may lead guided walks or hikes; Provides information in response to visitor questions, direction, guidance, and concerns..
• Public & Staff Safety: Promote the safety of park visitors and enforces Park rules and protect Park resources; Utilizes two-way radio communications system; Confers with local officials and law enforcement officers; Completes all necessary reports concerning incidents.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees