Parent Mentor

Harbor Regional Center•Torrance, CA

84d

About The Position

The Parent Mentor serves as a key liaison for supporting individuals with developmental disabilities and Parents/Families served by Harbor Regional Center (Harbor). This position assists individuals and families who have an identified need to access various community and regional center services. This position participates in community engagement and promotes culturally and linguistically appropriate services. The role also fosters parent - professional collaboration across agencies and supports parent/family capacity. The ideal candidate will need to demonstrate the skills to mentor, coach, and support individuals with developmental disabilities and/or their parents.

Requirements

Lived experience as a Parent or Family Member of someone with a developmental disability.
Three or more years of experience in administrative work, developmental disabilities, and supporting parents or family members through complex processes.
Excellent, positive interpersonal skills working with others from diverse cultural, linguistic and socioeconomic backgrounds.
Strong communication, facilitation, and public speaking skills, including ability to communicate effectively verbally and in writing, with individuals and groups from a variety of educational and socioeconomic backgrounds.
Ability to manage multiple projects and work collaboratively with multi-disciplinary team members, including individuals with developmental disabilities, family members, service providers, and staff.
Capacity to model positive behaviors and Regional Center values.
Current California driver's license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations.
Ability to be flexible and work in a changing environment.
Computer skills sufficient to meet production demands of the job including Microsoft Office, Zoom and VirtualCHART or other database software for notes.
Ability/flexibility to work varied hours including occasional evenings, nights and weekends.

Nice To Haves

Preferred fluency in a language other than English, such as Spanish, American Sign Language, Khmer, Japanese, Korean, Tagalog, Mandarin, or Vietnamese.

Responsibilities

Act as Harbor Regional Center's Family Resource Center team, as part of parent/family support and serve as liaison between Harbor Regional Center, community partners, and service providers.
Develop and cultivate relationships and partnerships with key stakeholders, including self-advocates, families, service providers, Harbor staff, and community members from diverse cultural communities to gather information and valuable input regarding unique cultural and linguistic needs within Harbor's catchment area.
Provide assistance to individuals who receive services, their circles of support, and the community on resources, while having a good understanding of current regulations (Lanterman Act and ADA).
Collaborate with individuals/families to develop Family Mentoring Plans; produce accurate and succinct reports; record pertinent contacts/notes within VirtualChart (or other appropriate database) ensuring accuracy and high-quality information.
Supports Harbor's internal and external communication and engagement activities, including responding to visitors, inquiries, communication with community groups, and the public, assisting with the development and review of resources and materials to ensure accessibility and cultural relevance.
Disseminates relevant data, information and culturally relevant community resources to staff, individuals receiving services, their circles of support, and the community.
Assist with overall functions of the Family Resource Center, which may include assisting visitors navigate and obtain accurate information and resources, providing tours, process lending library, and special assignments and events as assigned by Manager.
Participates in meetings and training and may be responsible for presenting and communicating information and data in a variety of settings, including multi-disciplinary teams and systems.
Collaborate with team members on the facilitation of Harbor communications and engagement activities and initiatives, while also collaborating with others across departments to provide support when needed.
Collect, manage, and report data related to role. Responsible for maintaining records to ensure appropriate reporting to various entities, as needed.
Plan, coordinate, and participate in community outreach activities to promote awareness of the services of Harbor Regional Center.
Maintain absolute confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies.
Performs related duties as required.