Parcel Operations Coordinator

beeline Group•Memphis, TN

20d•Hybrid

About The Position

Offering trendy fashion accessories at great prices – that's our vision. It's a vision we've been implementing successfully since 1990. With our strong brands SIX, I AM, TOSH and several white and private labels, we're represented through over 24.200 sales areas in 21 countries worldwide. This makes beeline one of the largest international suppliers of fashion jewelry and accessories. Over 3.200 dedicated employees ensure that we continue to open up new sales areas and markets, and that our fashionable product lines, are continually expanded. With passion, responsibility and a high level of teamwork, we are growing…fast, and looking for enthusiastic and experienced people to help us on this remarkable journey! This is a Hybrid position. Mission:To support parcel delivery operations across the U.S., Canada, and Puerto Rico by monitoring transport lead times, communicating with carriers and field teams, and ensuring efficient resolution of delivery and return issues. Scope:This position reports to the Logistics Manager, North America, and collaborates with internal departments, field representatives, and external logistics partners (UPS, FedEx, Purolator and 3PL).

Requirements

2–4 years of experience in logistics administration or customer service preferred.
Strong MS Office skills, particularly Excel.
Excellent English communication skills; additional languages are an asset.
Strong organizational and problem-solving skills with the ability to stay calm under pressure.
Team-oriented mindset with the ability to work independently and collaboratively.

Nice To Haves

additional languages are an asset

Responsibilities

Parcel Monitoring and Coordination:
Monitor transport lead times and ensure timely parcel deliveries.
Track and trace shipments across the U.S., Canada, and Puerto Rico.
Coordinate parcel pickups and returns with carriers and field teams.
Communication and Issue Resolution:
Serve as a primary contact for inquiries from field representatives and carriers.
Manage parcel-related issues, complaints, and claims via email, phone, and Microsoft Teams.
Maintain positive relationships with logistics partners to ensure service quality.
Data Analysis and Reporting:
Prepare monthly lead-time and performance reports for all carriers.
Conduct shipping evaluations and statistical analyses, primarily using Excel.
Maintain accurate shipment and return records.
Administrative Support:
Process return packages and create return labels as needed.
Support logistics documentation and ensure proper filing of carrier correspondence.