Freight Forwarder, Parcel

DSV • Woodbridge Township, NJ

1d

About The Position

As a Freight Forwarder, you will be responsible for managing and coordinating shipments while maintaining clear, professional communication with customers and logistics partners. This role requires strong interpersonal skills, attention to detail, and the ability to resolve issues efficiently to ensure a smooth shipping process and high customer satisfaction.

Requirements

• Prior experience in freight forwarding, logistics, or a related field is preferred.
• Experience in customer service or operations roles within express shipping, courier services, or transportation companies is highly desirable.
• Proven ability to communicate effectively with customers and resolve service issues.
• Familiarity with shipment tracking systems, customs documentation, and international logistics processes.
• Ability to perform basic calculations, including cost and rate estimations.
• Strong customer orientation and commitment to service excellence.
• Effective time management and task prioritization.
• Comfortable working independently and collaboratively.
• Quick learner with adaptability to new systems and processes
• Skilled in conflict resolution and handling challenging customer interactions professionally
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Familiarity with courier, parcel, express logistics and customs clearance procedures
• Understanding of international trade laws and regulatory requirements
• Fluency in English is required.
• Knowledge of additional languages is a plus.

Responsibilities

• Timely and effective communication with customers, partners, and internal departments via email and phone.
• Track and monitor shipments, providing proactive updates to customers on delivery status.
• Build and maintain strong customer relationships, addressing inquiries and resolving issues with professionalism.
• Collaborate with colleagues to troubleshoot and resolve shipment-related challenges.
• Perform general administrative tasks related to shipment documentation and coordination.
• Ensure compliance with company procedures and international shipping regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed