Parcel Operations Manager

BlueGrace Logistics•Riverview, FL

1d•Remote

About The Position

The Parcel Operations Manager is a hands-on operator responsible for executing and scaling BG Parcel Services program onboarding and ongoing program operations. This role owns the day-to-day work to move customers from “sold” to “live,” partnering with Sales on onboarding handoffs and participating in customer calls as needed to capture implementation requirements, drive readiness, and ensure a clean go-live. This role also owns weekly customer billing operations end-to-end, partnering with Finance and other internal teams to ensure accurate, timely invoicing and to resolve recurring billing issues. Success is measured by speed-to-live, operational accuracy, billing quality, and customer adoption.

Requirements

Bachelor’s degree in business, supply chain, logistics, analytics, or related field (or equivalent experience).
5+ years of experience in small parcel operations, parcel technology/audit, 3PL parcel, carrier operations, or similar roles.
Strong working knowledge of small parcel rating and invoicing concepts (zones, DIM, fuel, accessorials, earned discounts).
Advanced Excel skills and comfort working with messy operational data; ability to summarize insights clearly.
Proven ability to translate handoffs and customer conversations into clear requirements and action plans.
Strong organization and follow-through; ability to manage multiple onboarding streams simultaneously.

Nice To Haves

Experience supporting parcel onboarding implementations, integrations, file mapping, or operational configuration.
Familiarity with TMS / parcel audit platforms, rating engines, and shipping/label workflows.
Experience with Salesforce, Power BI/Tableau, Power Query, or similar tools.
Comfort working cross-functionally with IT, Finance, and Operations in a fast-moving environment.

Responsibilities

ONBOARDING AND PROGRAM EXECUTION
Own onboarding execution from kickoff to go-live, including intake of the Sales handoff, requirements capture, readiness validation, and go-live coordination.
Partner with Sales on the transition from sales process to onboarding execution; participate in customer calls as needed to clarify workflows, data sources, and implementation constraints.
Maintain onboarding trackers, status updates, risks, and next steps; drive follow-ups to keep work unblocked.
Coordinate internal stakeholders (Sales, Finance, Implementation, IT/BA, Product/Analytics) to deliver a clean, repeatable onboarding experience.
INTEGRATION SCOPING AND IMPLEMENTATION DISCOVERY
Translate Sales handoff details and/or customer working sessions into implementation requirements (files, mapping, credentials, configurations, reporting), and drive those requirements through internal teams to completion.
Document requirements and scope for integrations and operational setup; escalate risks and gaps early.
Support test/validation cycles for rating, labeling, and billing data flows; confirm go-live criteria are met.
Coordinate with external tech partners to ensure requirements, file delivery, and billing readiness standards are met.
PRICING ANALYSIS AND CONTRACT SUPPORT
Support pricing analysis and proposal buildouts (zones, services, DIM impacts, fuel, accessorials) using BG tools and templates.
Assist with customer contract exhibits and operational requirements by translating contract language into executable onboarding tasks.
Maintain and improve internal pricing and onboarding tools/templates to reduce cycle time and errors.
TRAINING, DEMOS, AND ENABLEMENT
Deliver onboarding trainings and product/process demos for customer stakeholders and internal teams.
Create and maintain enablement assets (SOPs, checklists, job aids) to reduce tribal knowledge and support scale.
Support Sales execution with operational clarity on what is required to go live and what timelines are realistic.
BILLING OPERATIONS AND CUSTOMER INVOICING OWNERSHIP
Own weekly customer billing operations end-to-end for BG Parcel Services, coordinating inputs, validation, issue resolution, and on-time delivery in partnership with Finance and other internal teams.
Define, manage, and continuously improve billing readiness checks (file formats, GL coding requirements, data validation, discrepancy investigation, and documentation).
Serve as the operational owner for recurring billing issues, driving root-cause fixes across teams and preventing repeat defects.
Build repeatable SOPs, templates, and controls so billing and onboarding do not depend on tribal knowledge.
REPORTING AND CONTINUOUS IMPROVEMENT
Track and report operational KPIs (days-to-live, onboarding backlog, billing issue cycle time, adoption milestones).
Identify root causes of recurring issues and implement process improvements that reduce manual effort.
Prepare periodic summaries for senior management on onboarding progress, operational performance, and key risks (not the primary focus of the role).
Support program documentation and change management as BG Parcel Services evolves.