Paralegal-Legal Office Collections

Erlanger Health System•Chattanooga, TN

58d

About The Position

Provides a wide range of legal policy and process support for the Legal Department, and the Legal Collections division specifically. This position will support Revenue Cycle and requires strong customer services skills, clear communication, professionalism, and experience in a high-volume practice with measurable metrics. Duties, as directed by the Paralegal Lead and/or Associate General Counsel include: - Administrative office support to include: Retrieving, sorting, and distribution of mail. Responding to phone calls, voice mail, and emails. Scanning, copying, collating, and mailing documents and case files. - Maintaining document/file organization. - Reviewing outstanding accounts, medical records, and insurance remittances and making appropriate notes and/or needed actions in the hospital electronic medical and billing program. - Identifying, processing, and filing of claims for accounts affected by a patient bankruptcy filing. - Identifying and drafting documentation for the disbursement of trustee payments to accounts affected by a patient bankruptcy. - Identifying, processing, and filing of claims for accounts affected by the filing of a probate estate. - Identifying, processing, and initiating online dispute resolution for past-due patient accounts. - Engage with patients via the online dispute resolution system, by email or telephone. - Research and analyze source materials on legal issues, such as statutes, regulations and court rules. - Acting as a liaison between the department and hospital operations and patients; and - Assist with any project as assigned by the Paralegal Lead, Assistant General Counsel, or General Counsel.

Requirements

High School Diploma or equivalent
Associates Degree in related field
At least three years experience in legal offices with relevant responsibilities

Nice To Haves

Bachelors Degree
Prefer at least two years' experience as a paralegal in a bankruptcy law firm
NALA or NFPA certification

Responsibilities

Administrative office support
Maintaining document/file organization
Reviewing outstanding accounts, medical records, and insurance remittances
Identifying, processing, and filing of claims for accounts affected by a patient bankruptcy filing
Identifying and drafting documentation for the disbursement of trustee payments to accounts affected by a patient bankruptcy
Identifying, processing, and filing of claims for accounts affected by the filing of a probate estate
Identifying, processing, and initiating online dispute resolution for past-due patient accounts
Engage with patients via the online dispute resolution system, by email or telephone
Research and analyze source materials on legal issues, such as statutes, regulations and court rules
Acting as a liaison between the department and hospital operations and patients
Assist with any project as assigned by the Paralegal Lead, Assistant General Counsel, or General Counsel
Assist Paralegal Lead in meeting all requirements for the Legal Collections Division and Legal Department, generally
Maintain bankruptcy, probate, and ODR process as required
Serve as a liaison with PFS personnel relating to legal collections affecting PFS
Maintain accurate and orderly filing system as directed by Paralegal Lead and Attorneys
Maintain confidentiality at all times
Present self and position appropriately to hospital visitors and patients at all times
Reports for work as scheduled
Complete all mandatory training requirements
Maintain and utilize up-to-date training binder provided by Paralegal Lead and Attorneys
Maintain a professional demeanor at all times
Demonstrate loyalty to management, departmental and Erlanger goals