Paid Family Medical Leave Claim Analyst 2

Principal Financial Group • Des Moines, IA

3h • Hybrid

About The Position

As a Paid Family Medical Leave Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and communication skills to assist with our clients’ Paid Family Medical leave claims – all during a time in which they may be facing major changes in life. This position offers a challenging yet rewarding career where you can make an impact in the lives of many clients. Although impactful decisions may be needed, the company equips employees with the training, tools, and resources to be successful. Operating at the intersection of financial services and technology, Principal builds financial tools that help customers live better lives. Principal is a purpose-led firm, motivated by its mission to make financial security accessible to all, and has been a trusted leader for more than 140 years due to its mission, integrity, and customer focus.

Requirements

• High school diploma or equivalent with 3+ years of customer facing work experience.
• Ability to actively listen while you collect information on the telephone and provide strong customer service skills.
• Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
• Excellent analytical, organizational, problem solving, decision-making, and multi-tasking skills.
• Computer skills and typing proficiency.
• Work independently as well as in a team environment.

Nice To Haves

• Bachelor's/Associate's degree, with 1+ years of customer facing work experience preferred.
• Paid Family Medical Leave experience preferred.
• Fineos Cloud experience is a plus!

Responsibilities

• Obtain, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
• Communicate with employers, employees and medical providers via phone, email, text, and letters.
• Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
• Monitor and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

Benefits

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
• Pension Eligible
• comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees