PacLease Service Administrator

Kenworth Sales Co•Spokane, WA

56d•$20 - $25

About The Position

The primary function of the Pacleas Service Administrator is to work closely with all other departments in the Paclease operation and assist in any way possible. This includes dispatching and maintaining repair orders, ensuring repair order accuracy and the checking in and out of rental units.

Requirements

Ability to read and comprehend English instructions and information.
High school diploma or equivalent.
Must have a working knowledge of all heavy truck repair methods.
Must have the ability to identify and meet Customer needs and requirements.
Must be a hard worker and a self-starter and a problem solver.
Organizational and time management skills a must.
Exceptional phone and Customer service skills required.
Appearance must meet the company image and requirements.

Responsibilities

Dispatch / Maintain Repair Orders (RO's) to technicians as per customer need and technician availability and capability.
Assure that all information relating to work orders is correct and current. (This includes the following: Unit Number, Mileage, Warranty Information, Estimated Repair Times, and VIN Numbers being checked to ensure accuracy.)
Assist in check in/out of rental units. To include vehicle inspections, collecting fuel receipts, trip records, etc. as requested by the Rental Manager.
Opening work orders, searching Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls.
Completing fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.
Greet customers when they bring a truck in for repairs, or service.
Provide communication between customer and Paclease Tech. Notifying technician of assigned job duties, warranty availability, and customer initial request for service.
Upon completion of repairs, will ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete.
Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.
Assure that all customer damage and re-billable items are photographed and attached to Repair Order.
Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.