PACE Enrollment Specialist

San Ysidro Health•San Diego, CA

13d

About The Position

Responsible for communicating the benefits of San Diego PACE (Program of All Inclusive Care for the Elderly) in order to drive productivity via monthly enrollments. Achieves agreed upon monthly enrollment targets and outcomes within schedule. Duties include but not limited to: engaging PACE enrollment prospects, initial screening and coordination of new participants into the San Diego PACE program.

Requirements

Bachelor’s degree in business or a related field OR 3 years of related work experience
Proven work experience as a Business Development Representative.
Proven success rate at levels above quotas.
CA driver’s license with appropriate automobile insurance required.
Must take and pass the State of California DHCS PACE and Medi-Cal Marketing Certification exam within 60 days of hire.
Must be able to communicate effectively and comfortably in public forums.
Prepare concise and clear reports on marketing and outreach.
Good knowledge of Microsoft Word applications including Excel, Access and Power Point.
Computer data entry, analysis and reporting experience is required.
Demonstrated ability to be culturally sensitive and respect diversity
Work effectively with individuals of different cultures and socio-economic status
Passion for service
Self-starter and highly organized
Ability to prioritize and complete a large volume of work within strict time deadlines
Provide prompt, efficient, and responsive customer service.

Nice To Haves

One year of Medi-Cal, Medicare, managed health care eligibility or senior related sales.
Working with the frail or elderly population is a plus.
Knowledge of electronic health data systems including EPIC is preferred.

Responsibilities

Actively seek out and engage PACE enrollment prospects.
Understand and promote PACE services to prospective participants.
Establish, develop and maintain positive business and customer relationships throughout the PACE enrollment process.
Reach out to customer leads through telephonic and/or in-person meetings in order to expedite the resolution of customer problems and complaints to maximize likelihood of a successful enrollment.
Consistently achieve agreed upon monthly enrollment targets and outcomes within schedule.
Conducts San Diego PACE program eligibility screening, intake, education and enrollment assistance activities to initially determine participant needs and eligibility for enrollment.
Coordinates with potential participants and/or their families to conduct initial screenings and assessments for potential participants.
Completes appropriate documentation related to participant assessments as required.
Coordinates communications of eligibility decisions, approvals or disapprovals with participant or their family members.
Participates in outreach and marketing activities in conjunction with the PACE Marketing Manager.
Collects and data enters the daily referral, intake, enrollment, marketing and outreach activities notes with submission of weekly and monthly reports to PACE Enrollment Manager.
Provide tours of PACE center(s) to interested family members, potential participants, community partners and providers.
Work independently and as effective member of the team.
Establish and maintain effective interpersonal relationships with all levels of staff, other departments, agencies, providers and the general public.
Complies with all department, organization and government policies & procedures.
Attends meetings and trainings as required.
Adheres to and models SYH core values and behaviors of Excellence, Empowerment, Integrity and Respect.
Adheres to SYH and PACE attendance and punctuality policies and practices.
Performs other related duties as assigned or requested.