PA Behavioral Health Quality Assurance Director

RHA Health Services, LLC • Bethlehem, PA

5d

About The Position

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The BH Quality Assurance Director is primarily focused on overseeing and managing the BH Quality Assurance department within the assigned region. This position is responsible for ensuring periodic audits of all service delivery settings within RHA Health Services are conducted, ensuring ongoing compliance with training requirements, supporting the service delivery systems, and providing oversight to the program’s Quality Assurance Performance Improvement committees for the regions they oversee. The BH Director of Quality Assurance is responsible for the supervision of the Quality Assurance Specialists within their regions. The BH Quality Assurance Director is responsible for monitoring and enforcing compliance with company, state, and federal policy. Previous Behavioral Health Experience Required

Requirements

• Bachelor’s degree (B.A. /B.S.) in an appropriate Human Services field from an accredited four-year college or university.
• At least five years’ experience working with persons with behavioral health needs
• Previous supervisory experience

Nice To Haves

• Prior experience with auditing service records and employee files, reporting outcomes, and quality management systems is preferred.

Responsibilities

• Monitors the implementation of quality assurance and performance improvement activities within assigned region.
• Supports the development, implementation, review, and revision of RHA's Quality Management Policy and Procedure Manual and state specific service-related policies within their region.
• Supports the management of the QAPI process at the corporate level.
• Report trended data on benchmarks being monitored and provide recommendations to improve quality throughout service array based on trended findings.
• Oversees, supports, and participates in the design and implementation of QAPI process at the local level.
• Works with the Learning Department in supporting the development of training curricula.
• Develops and implements protocol for continuous staff training designed to achieve all requirements of the services being delivered.
• Provides employees with professional development opportunities through in-house training and training offered through community resources.
• Establishes an annual audit plan and ensures the completion of periodic audits of all service delivery settings to ensure compliance with all service record management, staff qualifications, best practices, and all other state and federal requirements for the services being delivered.
• Coordinates the distribution of the stakeholder and customer satisfaction surveys and provides written reports annually.
• Ensures the use of the Personal Outcome Measures as defined by The Council on Quality and Leadership.
• Ensures compliance with all Accreditation requirements and supports the accreditation process across the organization.
• Supports the Chief Compliance Officer and completes special projects as directed by the Chief Compliance Officer.
• Must be able to travel to various company locations, stay overnight if required, and work the hours necessary to complete audits and other duties.
• Performs all other duties as assigned.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager