P&C Licensed Customer Service Representatives
About The Position
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Are you a licensed Insurance Professional looking to grow your career? Join Gallagher’s Las Vegas team as a Customer Service Representative (CSR) and take the next step with a global leader in insurance brokerage. In this role, you’ll manage a diverse book of business across hundreds of carriers nationwide. You’ll gain hands-on experience with state regulations and insurance products, setting yourself up for rapid career growth within Gallagher’s Global Brokerage business. Position Details: Competitive Pay: $21.00/hour Location: 777 N. Rainbow, Las Vegas Training: Onsite training. Hybrid Flexibility: Following 1–2 months of comprehensive training and demonstrated performance, you’ll earn the flexibility to work remotely, with occasional in-office days for collaboration. Career Growth: Work with a national footprint and gain exposure to a wide range of opportunities.
Requirements
- High school diploma and a minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
Nice To Haves
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
- Active Property and Casualty (P&C) Insurance License.
- Experience in Personal Lines insurance (sales, servicing, or account management).
- Background in high-volume call centers or fast-paced brokerages.
- Progress toward industry certifications like AINS, API, or CPCU.
- Good verbal communication skills.
- Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Responsibilities
- Advocate for Clients: Provide exceptional service by understanding and meeting customer needs.
- Be a Technical Expert: Handle policy endorsements, inspections, appraisals, and remarketing with confidence.
- Solve Problems: Research and resolve inquiries about coverage, billing, and policy details.
- Educate Clients: Guide customers on Auto, Homeowners, and Umbrella policies to help them make informed decisions.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
