P & C Billing Specialist

Federated Mutual Insurance Company • Owatonna, MN

1d • $22 - $33

About The Position

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own. Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.
What Will You Do?
As a P&C Billing Specialist you will serve as a main contact for Federated's policyholders, Marketing Representatives, and Insurance Agencies on the collection of Property and Casualty and Personal Lines premium. Also, you will assist in the cancellation and reinstatement of coverage and ensures a timely, quality product consistent with customer expectations and company guidelines.
Additional job duties include:
Service basic incoming calls and emails from policyholders, Marketing Representatives and third parties. Maintain availability to answer phone calls and emails in a timely manner and in accordance with set standards. Evaluate and route calls and emails to appropriate personnel, as necessary.
Respond to basic inquiries and complaints from policyholders and Marketing Representatives regarding unpaid balances and billings, initiate correspondence regarding unpaid balances, and follow-up regularly until balances are paid or are submitted to a collection agency.
Demonstrate strong customer service skills in all interactions with policyholders, Marketing Representatives and third parties. Establish interdependent working relationships with other company personnel to fulfill requests and optimize results.
Develop a working knowledge of the insurance policy guidelines, impact of audits on premium billing, and Company policies on reinstatement of coverages. Apply problem-solving and decision-making to resolve pending cancellation and reinstatement issues. Effectively communicate complex information to policyholders and Marketing Representatives.
Initiate submission of unpaid balances to collection agency. Prepare necessary system transactions for removing account balances from the active receivables ledger.
Process assigned workflows in accordance with all established performance standards, including production, quality and timeliness.
Handle unresolved credit balances, including the issuing of checks to policyholders.

Requirements

• Two-year degree, or equivalent experience in Accounting or Business.
• Minimum of 2 years' work experience in accounting, customer service or business demonstrating the ability to interact tactfully and courteously with a variety of people as well as work under pressure and adapt quickly to change.
• Strong Computer knowledge. Basic Microsoft Office skills including: Word, Excel, and Outlook.
• Strong customer service skills.
• Ability to work with multiple computer applications, while demonstrating, speed, accuracy, and a high attention to detail.
• Proficient typing/data entry skills.
• Ability to memorize/recall information quickly.
• An unquestioned ability to retain confidential business and personnel information.
• Strong Math Aptitude.
• Work in a fast-paced environment with unscheduled interruptions.

Responsibilities

• Service basic incoming calls and emails from policyholders, Marketing Representatives and third parties.
• Maintain availability to answer phone calls and emails in a timely manner and in accordance with set standards.
• Evaluate and route calls and emails to appropriate personnel, as necessary.
• Respond to basic inquiries and complaints from policyholders and Marketing Representatives regarding unpaid balances and billings, initiate correspondence regarding unpaid balances, and follow-up regularly until balances are paid or are submitted to a collection agency.
• Demonstrate strong customer service skills in all interactions with policyholders, Marketing Representatives and third parties.
• Establish interdependent working relationships with other company personnel to fulfill requests and optimize results.
• Develop a working knowledge of the insurance policy guidelines, impact of audits on premium billing, and Company policies on reinstatement of coverages.
• Apply problem-solving and decision-making to resolve pending cancellation and reinstatement issues.
• Effectively communicate complex information to policyholders and Marketing Representatives.
• Initiate submission of unpaid balances to collection agency.
• Prepare necessary system transactions for removing account balances from the active receivables ledger.
• Process assigned workflows in accordance with all established performance standards, including production, quality and timeliness.
• Handle unresolved credit balances, including the issuing of checks to policyholders.

Benefits

• We offer a wide variety of ways to support you as a whole, both professionally and personally.
• Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives.
• Additionally, we offer exceptional benefits to nurture your personal life.
• We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings.
• To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching.
• Discover more about Federated and our comprehensive benefits package: Federated Benefits You.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree