Owner Services Representative

Marriott Vacations Worldwide•Wailua, HI

13d

About The Position

This position is responsible for the functions related to all owners, their agents, and representatives in regard to their owned unit within the confines of the property. This position is responsible for all forms of communication with all owners, coordination of owner visits to property, use of their unit and directs and participates in condition inspections of same with support from, Housekeeping and Maintenance leaders. Responsible for organizing and coordinating unit renovation projects.

Requirements

Must be able to speak, read, write, and understand the English language.
Must be able to identify and analyze Customer's needs and wants to meet and exceed their expectations through various resources.

Nice To Haves

College degree is preferred but not required.
Real Estate license preferred, but not required.
Condominium/Resort background preferred.
3-5 years of managerial experience in the hospitality field or property management.

Responsibilities

Responsible for all activities that are required in meeting requirements of owners using discretion and independent judgement.
Role requires initiative and independent decision making and includes, but is not limited to, planning, preparation, and execution in support of unit owner requests and following through on appropriate direction given by the owner or owner's representative.
Responsible for the successful renewal of management agreements, and the growth of units in the rental programs though achieving goals and objectives set by the General Manager.
Responsible for the quality of services as measured by owners' comments and feedback.
Requires independent review and analysis of the frequency and severity of complaints or issues raised regarding their units and requires significant decision making relative to the development of strategies to correct deficiencies in concert with owners.
Owner services rep must regularly and consistently meet all deadlines for submitting work requested by the General Manager, Rooms Division Manager, or individual owners.
Must be able to independently lead, organize and coordinate the rental pool renovation program which will include, but is not limited to, working with and following up on all contractors, preparing the necessary documentation of work completed in each unit and organizing all unit files.
Must become conversant with association by-laws, covenants and house rules as the relate to owners' rights and duties.
This position acts as a liaison and advocate to, and for the owners within the rental program.
Will act as a conduit of information headquarters, management of the property.
Responsible for participating in a property safety program and joint inspection of owners' unit with general management to identify potential safety hazards.