Owner Relations Manager The Beach Club

Spectrum Resorts•Gulf Shores, AL

16d•$44,000 - $45,000

About The Position

Position is responsible for receiving, investigating and responding to all owner inquiries regarding issues, concerns and/or complaints addressing services affecting their personal condominium. Maintain a positive working relationship and act as liaison between The Beach Club property owners and The Beach Club Management internal departments via mail, telephone, email, text messaging or in person to perform the following duties. Essential Duties: - Provide timely and accurate information to owner inquiries - Report unit issues/damages to owners expeditiously to obtain resolution - Process inquiries according to established department policies and procedures - Work closely with Department Managers on property in resolving owner issues/disputes - Provide timely feedback to departments regarding service failures or customer concerns - Meet or exceed customer service expectations, internal and external - Maintain detailed documentation on owner issues and responsive actions - Initiate, track and administer work orders to resolve owner issues - Assist in obtaining estimates of service or repair needed for rental owner property - Conduct periodic assessment of quality of units on rental program and advise owner of needed changes - Coordinate replacements or upgrades necessary to maintain quality rental unit - Handle irate customers in a professional manner - Provide periodic reports to owners concerning the performance of their unit on the rental program - Provide input to department manager on repetitive issues - Manage relationships and contracts with vendors and contractors -Perform other duties as assigned.

Requirements

Minimum of 2 years of previous management experience, required
Strong computer skills to include Microsoft Office Suite
Team Player, articulate, socially oriented, self starter and strong organizational skills
Time management: ability to organize and manage multiple priorities with follow up
Attention to detail and excellent communication skills
Experience working with HOA’s or other entities that involved knowledge and enforcement of Governing Documents, minimum of 2 years preferred
Strong emphasis on problem-solving, seeking harmony and defusing conflict
Basic knowledge of statements and accounting
Valid driver license and acceptable driving record
Excellent hospitality skills
Excellent communication skills, both verbal and written
Must be able to stand/walk or work at a computer/phone for shift.
Must be able to bend, stoop, kneel, crouch as needed
Must be able to lift/move up to 20 lbs. as needed
Must be able to work in inclement weather as needed

Nice To Haves

Real Estate License, preferred

Responsibilities

Provide timely and accurate information to owner inquiries
Report unit issues/damages to owners expeditiously to obtain resolution
Process inquiries according to established department policies and procedures
Work closely with Department Managers on property in resolving owner issues/disputes
Provide timely feedback to departments regarding service failures or customer concerns
Meet or exceed customer service expectations, internal and external
Maintain detailed documentation on owner issues and responsive actions
Initiate, track and administer work orders to resolve owner issues
Assist in obtaining estimates of service or repair needed for rental owner property
Conduct periodic assessment of quality of units on rental program and advise owner of needed changes
Coordinate replacements or upgrades necessary to maintain quality rental unit
Handle irate customers in a professional manner
Provide periodic reports to owners concerning the performance of their unit on the rental program
Provide input to department manager on repetitive issues
Manage relationships and contracts with vendors and contractors
Perform other duties as assigned.