Owner Relations Manager

Casiola•Orlando, FL

11d•$40,000 - $45,000•Onsite

About The Position

Are you someone who likes making others smile ? Would you enjoy taking part in making a family's vacation experience extraordinary ? If so, you are the type of person we are looking for! As our Owner Relations Manager we count on you to make sure that every guest has an extraordinary hospitality experience . Our mission We create everlasting memories through extraordinary hospitality Our values These are not just a bullet point list of good thoughts, these values are the core of our company and we live them out each and every day. We love our guests, our owners, our partners, and our teammates and we make sure they love us too. We love what we do and we do what we love. We love to do things differently, always finding a better way. We love promise keepers; we do what we say! We love doing the right thing, even when no one is watching. We love to keep things personal, simple and fun. And we love coffee and cake! Who is Casiola? Casiola is a fast growing, full-service short term rental management company that manages 5 00+ vacation homes in multiple destinations including Orlando, Miami, Aruba, Tampa Bay, Houston, Dubai and Spain . Our homes range from 2 bedroom condos to 15+ bedroom villas with a pool. Our goal is to manage 1,000+ vacation homes by the end of 2026 .

Requirements

High School diploma or equivalent and/or experience in a hotel, property management, and or customer service based profession preferred
1-2 years of related experience
Must speak Fluent Spanish and English
Must be a great communicator, self-starter, go-getter and think outside the box
Must be comfortable with technology to include working with G Suite
Must be able to work in a very fast-paced and deadline-driven environment
Detailed and organized with exceptional time management skills

Nice To Haves

Portuguese a plus but not required

Responsibilities

Help create a seamless transition of a new property into our program to include structured communication with owner during the process
Take the lead in managing the onboarding of a home into our program
Walk and inspect owner arrivals as needed
Monitor property performance by working closely with Revenue Manager and Director of Operations
Working with owners to help improve homes marketability
Constant communication with Casiola team regarding work in an owners home
Meet with owners when in they are in town
Respond to owner emails/calls/texts in a very timely manner
Maintain accurate records/files for each owner
Review and reconcile monthly owner statements