Owner Ambassador (Embassy Suites)

NDM Hospitality Services•Kissimmee, FL

About The Position

The Owner Ambassador acts as the primary point of contact to homeowners within Rentyl's property management program, developing the relationship between company and client and providing feedback to the entire operation. This agent will be in contact with all departments within the organization in order to satisfy all inquiries received from homeowners, from basic maintenance work orders to accounting, marketing and sales related questions, while assisting with processes such onboarding during Rent-Ready process, furniture replacement, and monthly statement reviews. Therefore, the Owner Ambassador must have a general understanding of the company's day-to-day operations and business strategy, and be able to communicate effectively through emails, calls and face-to-face meetings. Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, and much more! Schedule: Monday to Friday, 8 am - 5 pm 8.5 Hours daily - weekend availability.

Requirements

Customer service experience required.
Associate in arts Degree or higher education preferred.
Must be able to communicate effectively.
Familiarity with Microsoft Office
Ability to work under pressure
Must be organized and able to follow up with multiple departments and tasks
Must keep a professional attitude, representing the company's values at all times.

Nice To Haves

Bi-lingual preferred. (Spanish)
Experience in property management and PMS preferred.
Experience in or related administrative roles
Self-started and self-motivated
Problem solving and critical thinking

Responsibilities

Customer Service to homeowners
Coordinate and follow up on maintenance work orders and projects such as furniture replacement or repair.
Representing company's culture and value during calls and face to face meetings
Assist with accounting related inquiries and monthly statement reviews.
Assist with revenue and marketing related inquiries.
Assist Contract Sales on resales, showings, and related inquiries from realtors.
Assistance with external associates such as, HOA's community manager and club membership