Overnight Valet/Bell Attendant
About The Position
Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891. Our personality and sense of charm—which we’ve been curating for more than 100 years—gives us an easy confidence that allows us to comfortably stand out from the crowd. Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong. Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Night Audit in meeting and greeting all guest arrivals and departures.
Requirements
- High School diploma or equivalent
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses and the surrounding community in general.
- Must be able to drive automatic and manuel vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
- Must be able to see objects and people up close and at a distance.
- Must be able to grasp handles, carry bundles and lift packages.
- Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
- Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
Responsibilities
- Meet and greet all guests in all forms of transportation arriving at the hotel.
- Assist guests with retrieving their luggage from vehicles.
- Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
- Escort guests and luggage into the lobby for registration.
- Explain valet parking procedures and fees.
- Give proper directions to registration area for check-in.
- Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
- Drive vehicles in a safe and efficient manner.
- Give general directions and information.
- Open vehicle doors to assist guests.
- Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
- Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
- Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
- Associates should take initiative to offer assistance or answer questions throughout the hotel.
- Associates should always demonstrate self-confidence, energy, and enthusiasm.
- Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
- Associates should take responsibility to formally or informally learn about other departments within the hotel.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
- Use empowerment to exceed associate and guest expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
Benefits
- Eligible for tips and porterage
- Complementary RTD EcoPass
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
