Valet & Bell Attendant

Country Club Lodging, LLC•Kansas City, MO

About The Position

Now celebrating over a year of excellence, The Cascade Hotel Kansas City, a proud member of Marriott’s Tribute Portfolio, is firmly established as a standout destination in the heart of the Country Club Plaza—Kansas City’s premier entertainment and shopping district. With 177 stylish guest rooms, 15,000 square feet of event space, a two-level signature restaurant, and a vibrant rooftop bar, the Cascade offers a uniquely local, high-touch guest experience. We are currently seeking a dedicated and guest-focused Valet/Bell Attendant to join our team. If you take pride in delivering polished service, thrive in a fast-paced environment, and want to be part of a growing legacy—we want to hear from you. Position Summary: Reporting to the Valet Manager, the Valet/Bell Attendant is a key member of the front-of-house operations team, ensuring every guest receives a warm welcome and seamless service from arrival to departure. This hybrid role supports both valet and bell operations with a focus on delivering exceptional hospitality.

Requirements

Previous experience in a guest-facing hotel or valet role preferred.
Valid driver's license and clean driving record required.
Strong communication skills and a polished, professional demeanor.
Ability to lift and/or move up to 25 pounds; must be able to stand for long periods and work outdoors.
Availability to work weekends, evenings, and holidays as required.
High school diploma/GED
This job requires standing and walking for extended periods of time as well as bending, reaching, and lifting.
Must have a high level of energy.
Must enjoy working independently.
Must be a team player.
Must be willing to complete drug screen and background check in accordance with federal and state laws.
Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day.
Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required.
Minimum availability of 16 hours per week for part-time employees.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Review and approve electronic timecard weekly for accuracy.

Responsibilities

Greet all guests in a warm, professional manner; anticipate and respond to their needs.
Recognize VIP and returning guests, using names whenever possible.
Escort guests to rooms with their luggage, explaining room features and hotel amenities.
Provide directions, local information, and personalized assistance as needed.
Make timely deliveries to guest rooms and assist with luggage storage/retrieval using claim tickets.
Maintain a clean, organized lobby, bell closet, and workspaces at all times.
Safely park and retrieve guest vehicles while following valet procedures and safety standards.
Keep entrance areas clear for arriving/departing guests and emergency access.
Operate valet ticketing system accurately for all transactions.
Open/close vehicle doors and assist guests with items as they arrive or depart.
Follow all parking, cash handling, and inventory protocols as directed by hotel policy.
Stay informed of hotel activities, group arrivals, and special guest needs.
Communicate guest preferences or issues promptly to the Front Office Manager.
Support team efforts to uphold Marriott’s Sincere Service standards throughout all interactions.

Benefits

Affordable health insurance with employer contributions for full-time associates.
Comprehensive benefits available (medical, dental, vision, accident, critical illness, life insurance).
Paid Time Off (PTO) for full-time associates.
Exclusive Marriott travel discounts for all associates.

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