Overnight Shelter Advocate - Part Time
About The Position
Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides a welcoming, safe, respectful and dignified atmosphere that engages the guests while keeping them sheltered, safe and healthy. The Overnight Shelter Advocate provides overnight guests with culturally inclusive support, assistance and a nurturing environment, consistent with the mission, philosophy and policies of Rosie’s Place.
Requirements
- Minimum 2 years direct service experience working with women who have experienced poverty and homelessness required
- Strong commitment to social justice and the mission of Rosie’s Place
- Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet
- Strong interpersonal skills. Ability to work well and effectively communicate with other department employees.
- Strong customer service mindset with effective and diplomatic, yet supportive communication style
- Dependable, flexible and able to work effectively in a collaborative and busy department
- Proficiency in Microsoft Office applications
Nice To Haves
- Bilingual (Spanish/English or Haitian Creole/English) strongly preferred
Responsibilities
- Provide a welcoming and secure environment for overnight program guests and ensure their safety.
- Intervene in guest crises or emergencies in a dignified and respectful manner.
- Maintain guests’ confidentiality and observe professional boundaries when working with guests.
- Supervise any volunteers on overnight shifts.
- Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift.
- Enter a complete account of shift activity in the Salesforce daily log.
- Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner.
- Manage the guest daily services calendar/schedule. Keep track of all daily services.
- Perform any additional duties assigned by the Overnight Program Manager.
Benefits
- Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
