Overnight Safety and Loss Prevention Officer

Peregrine Hospitality•Napa, CA

1d•Onsite

About The Position

The Loss Prevention Officer is responsible for providing protection and communication with resort guests and employees. The role also involves patrolling resort premises to maintain security, and to detect and report fire, security, and safety hazards or violations of the resort's rules and regulations.

Requirements

Valid driver's license is a must
Must be 18 to operate a golf cart

Nice To Haves

Experience at a resort or related field preferred

Responsibilities

Adhere to the company’s Service culture – 4 Keys to creating guests for life
Actively participate in team member referral program and be a Talent Ambassador for Silverado Resort
Participate in all resort required meetings and trainings
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag
Maintain visual contact with the Front Desk/Night Auditor and the front door of the resort by remaining in the Lobby area when not on property walks
Maintain and review daily activity log
Maintain confidentiality with respect to guest and employee incidents
Hold briefings with Guest Services staff both at the beginning and end of shift
Check ID of visitors/employees as necessary
Access secured areas for authorized personnel
Maintain an awareness of legal limitation of position (local, state and/or federal ordinances)
Assist guests to their rooms or assist guest’s w/entry into their rooms according to resort standards
Assist during medical emergencies
Respond to emergency situations, including medical, security, guest complaints, etc.
Assist outside agencies, as necessary, to maintain effective liaison
Respond to altercations and investigate
Have knowledge of resort and guestroom locking systems
Monitor TV cameras, if applicable
Administer First Aid/CPR as necessary
Report suspicious activities on property and check safety hazards
Complete Incident/Accident reports in a clear and concise manner
Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances
Abide by all resort policies and safety rules
Perform other duties as requested by management