Overnight Room Service Server

Four Seasons Hotels Ltd.•Atlanta, GA

49d

About The Position

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality. (25%)
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. (20%)
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. (15%)
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (10%)
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals. (10%)
Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
Work harmoniously and professionally with co-workers and supervisors. (10%)
Take guest orders in the absence of order taker.
Plate and prepare small food items.