Overnight Room Service Server (On-Call)

Four Seasons Hotels and Resorts

2d • $18

About The Position

Four Seasons Resort O’ahu at Ko Olina is looking for an On Call Overnight Room Service Server who has a passion for excellence and the spirit of aloha. The Overnight Room Service Server reports to the In Room Dining Manager and serves guests needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. The Overnight Server must maintain a level of independence and discipline to complete necessary tasks in order for the rest of the department to be successful.

Requirements

• Candidate must be fluent in English, both verbal and written.
• Candidates should have at least 1 year previous experience in a similar position in a luxury environment.
• Must be experienced in the areas of communication and computer skills.
• Service Passion
• Requires attention to detail and problem solving skills
• Successful candidates must possess legal work authorization in the United States

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals
• Maintain organization and discipline in completing overnight task list, preparation for AM shift, setting up daily operation for success

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees