Overnight Manager on Duty - MOD
About The Position
The Hilton Austin Airport is seeking a dedicated and proactive Overnight Manager on Duty (MOD) to join our team. This position plays a critical role in ensuring the safety and security of our property, guests, and associates during overnight hours. The MOD will oversee hotel operations, respond to incidents, and deliver exceptional guest service while maintaining a secure environment. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers What You’ll Do: Safeguard hotel property and the belongings of guests and associates. Conduct continuous foot patrols throughout the property and maintain constant communication with the Front Desk. Respond to and investigate all hotel-related incidents, including accidents involving guests, associates, vehicles, and property. Act as a bellman during hours when no bellman is on duty. Assist guests with unique or challenging situations, providing service recovery when needed. Accurately report all accidents, injuries, near misses, property damage, and/or loss.
Requirements
- Ability to stand and/or walk for extended periods.
- Ability to visually inspect public spaces for cleanliness, hazards, and irregularities.
- Proficiency with computers and basic software applications.
- Familiarity with hotel amenities and their hours of operation.
- Valid driver’s license and ability to operate a shuttle van.
Responsibilities
- Safeguard hotel property and the belongings of guests and associates.
- Conduct continuous foot patrols throughout the property and maintain constant communication with the Front Desk.
- Respond to and investigate all hotel-related incidents, including accidents involving guests, associates, vehicles, and property.
- Act as a bellman during hours when no bellman is on duty.
- Assist guests with unique or challenging situations, providing service recovery when needed.
- Accurately report all accidents, injuries, near misses, property damage, and/or loss.
Benefits
- This position will pay $20.00 per hour to start, with scheduled annual increases.
- Healthcare benefits are available, including medical, dental, and vision coverage.
- Short-term and long-term disability benefits are also available.
- Paid time off is provided, including vacation, sick days, and holidays.
- Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
