Manager On Duty

RPM RACEWAY•Stamford, CT

About The Position

We are seeking a highly motivated and hands-on RPM Raceway – Manager on Duty (MOD) to oversee daily operations, support team performance, and ensure an exceptional guest/customer experience. This role is responsible for providing leadership during assigned shifts, maintaining operational standards, and acting as the primary decision-maker in the absence of senior management.

Requirements

Prior experience in a supervisory or MOD role (restaurant, retail, hospitality, or similar environment preferred).
Strong leadership, communication, and decision‑making skills.
Ability to stay calm, organized, and proactive in fast‑paced environments.
Knowledge of operational procedures, safety guidelines, and customer service best practices.
Flexible availability, including evenings, weekends, and holidays.

Responsibilities

Operational Leadership Serve as the Manager on Duty, overseeing all front-of-house and/or back-of-house operations.
Ensure smooth shift execution, including opening, mid-shift, and closing duties.
Monitor key performance indicators (KPIs) and take action to maintain productivity and service levels.
Maintain compliance with company policies, safety regulations, and quality standards.
Team Management Provide on-shift leadership, coaching, and support to team members.
Assist with training, onboarding, and performance development.
Resolve staff concerns or conflicts professionally and promptly.
Customer/Guest Experience Uphold a high standard of service and hospitality at all times.
Respond to guest questions, concerns, and escalations with confidence and professionalism.
Ensure service recovery steps are followed to maintain satisfaction and loyalty.
Administrative Duties Complete shift reports, incident logs, and operational checklists.
Assist with scheduling needs, labor management, and shift coverage.
Support inventory management and assist with ordering as needed.