Overnight Hotel Manager

Corporate Office•Louisville, KY

About The Position

The Overnight Manager will oversee the overnight shift, ensuring the hotel’s operations run efficiently. This role involves supervising, training, and supporting overnight staff, ensuring that all departments meet Omni Standards. The Overnight Manager works closely with the Directors of Front Office Operations, Loss Prevention, Housekeeping, and Rooms, as well as with the night staff to deliver superior service to guests.This role is crucial in ensuring smooth hotel operations during the overnight shift while providing a positive experience for both guests and staff.

Requirements

Minimum 2 years of supervisory/management experience in a hotel.
At least 1 year of Front Office or Guest Service experience, or completion of the Omni LID program and previous experience in cash handling roles preferred.
Strong leadership skills with the ability to direct, develop, and motivate a team.
Excellent verbal and written communication skills in English.
Ability to work in a fast-paced environment and resolve issues quickly.
Strong problem-solving, prioritization, and organizational abilities.
Ability to work under high-pressure situations and manage multiple tasks simultaneously.
Proficiency with hotel computer systems – Opera experienced preferred.
Ability to perform basic mathematical calculations.
Ability to move, lift, carry, push, or pull objects weighing up to 30 pounds.
Ability to sit, stand, walk for long periods during a shift and preform repetitive tasks, including using a telephone/computer.
Must be STAR certified.
Must be Food Handler certified.

Responsibilities

Oversee Overnight Operations: Ensure all hotel departments (front office, housekeeping, security, etc.) meet Omni Standards during the overnight shift.
Night Audit Leadership: perform and assist with Night Audit process at the Front Desk to ensure all audit functions are completed properly.
Complete and forward required paperwork in a timely manner.
Conduct training sessions to ensure all overnight staff are proficient in hotel operations, following Omni Standards.
Handle and resolve guest complaints promptly, maintaining a high level of guest satisfaction.
Be familiar with hotel computer systems for troubleshooting and training, ensuring proper operation of equipment and manual systems.
Ensure adherence to hotel and departmental policies and procedures, including safety protocols.
Maintain ongoing communication with department managers, provide feedback to other managers regarding staff performance, addressing any disciplinary issues.
Conduct weekly supply inventories to ensure adequate stock and complete rate discrepancy reports.
Block/assign arrivals for the next day (e.g., VIPs, special requests), prepare group information sheets, and perform check-outs with balance reports.
Ensure compliance with fire, security, and safety procedures.
Collaborate with the Loyalty Ambassador to track and service select guests.
Other duties as assigned by management.