Overnight Front Office Supervisor

Montage International • Chicago, IL

4d • $27 - $28

About The Position

Overnight Front Office Supervisor SUMMARY The Overnight Front Office Supervisor is responsible for assisting the Director of Front Office in managing the overnight operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Supporting the department operation and providing direct service to guests as needed, leading by example Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times Assisting in creating and implementing profit and flow-through enhancing strategies and programs Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

Requirements

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

Nice To Haves

• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

Responsibilities

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

Benefits

• Medical, Dental, and Vision insurance
• 401[k] retirement plan with company matching
• Health Savings Account and Flexible Spending Account options
• Paid Time Off (Sick Time and Vacation Time)
• Short- and Long-Term Disability Insurance
• hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level