Overnight Front Desk Receptionist

Four Seasons Hotels Ltd. • Nashville, TN

42d

About The Position

We are seeking an Overnight Front Desk Receptionist (Part Time) , an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville. This individual sets the tone for our guests' experience, creating exceptional first and last impressions through genuine service, professionalism, and attention to detail.

Requirements

• Previous Front Desk or Front Office experience preferred, ideally in a luxury hotel environment.
• Ability to work overnight shifts is required.
• Strong communication and interpersonal skills.
• Proven ability to remain composed under pressure and adapt to a dynamic environment.
• Detail-oriented with strong problem-solving abilities.
• Team player with a passion for delivering exceptional service.
• Proficiency in English (reading, writing, and speaking).
• Excellent computer skills, including Microsoft Excel; knowledge of OPERA PMS or similar systems preferred.
• Familiarity with the Nashville area is an advantage.

Nice To Haves

• Previous Front Desk or Front Office experience preferred, ideally in a luxury hotel environment.
• Excellent computer skills, including Microsoft Excel; knowledge of OPERA PMS or similar systems preferred.
• Familiarity with the Nashville area is an advantage.

Responsibilities

• Welcome and register hotel guests, explain accommodations, and establish payment methods.
• Check guests out efficiently, preparing and explaining billing details.
• Respond to guest requests with warmth and accuracy, adding thoughtful recommendations to enhance each stay.
• Assist guests pre-arrival and in-house with personalized arrangements, including local tours, dining reservations, transportation, and other experiences.
• Handle packages, faxes, messages, and mail in a timely manner.
• Communicate effectively with guests through in-person interactions, phone, email, and the Four Seasons chat system.
• Utilize multiple systems including OPERA PMS, Concierge software, and guest recognition tools to ensure a seamless experience.
• Resolve guest concerns promptly and professionally, always seeking to turn moments of service recovery into memorable experiences.
• Maintain updated local knowledge of Nashville's best restaurants, attractions, and cultural experiences to make personalized recommendations.
• Perform additional tasks and projects as assigned by management.

Benefits

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities to help you master your craft.
• Inclusive and dynamic employee culture where you are encouraged to be your authentic self.
• Employee discounts for stays at any Four Seasons property worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Employee Assistance Program and 401(k) retirement plan.
• Ongoing employee engagement and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees