Front Desk Receptionist

Pacific Dermatology Ins.•Eastvale, CA

6d•$22 - $27•Onsite

About The Position

Pacific Dermatology Institute is looking for an energetic and friendly receptionist with experience providing administrative support and patient care service to patients and internal medical staff over the phone and in person. We’ve been growing rapidly for the last several years, we have 15 successful clinics currently and continuously growing, we are poised to be a dominant leader in our industry. We’re looking for a high performer who thoroughly enjoys a challenge. Are you ready to be a part of a winning team and help grow this established and well-respected operation? Let’s talk about a move-up in your career and bring your exceptional experience to this high performing company. If this describes you, we’d like to have a conversation with you today! Compensation will be commensurate with skills, Dermatological experience, and Education. Includes uniform scrubs, performance incentives, health benefits, vacation/PTO, and 401K with matching contribution.

Requirements

High school diploma or equivalent
Basic knowledge of medical terminology required
At least one year of experience with the insurance authorization process, preferably in the Dermatology field.
Basic knowledge of general administrative and clerical procedures
Basic knowledge of Microsoft Word, Excel and Outlook
Good problem solving and decision-making skills
Excellent customer service and phone skills
Strong organizational, judgment, communication and analytical skills
Ability to multi-task and perform multiple priorities
Excellent time management, organizational, communication, multitasking and teamwork skills
Cooperative and professional behavior toward peers, providers and management
Ability to promote a favorable image with co-workers, department members, providers and, insurance companies
The ability to contribute in a team environment and/or independently, to provide excellent customer service
Ability to thrive in a fast-paced environment and prioritize tasks based on importance
Strong attention to detail, able to produce accurate and high-quality work
Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people
Typing skills (40 wpm)
Ability to keep confidential patient information to oneself at all times, despite the temptation to share

Nice To Haves

Working knowledge of ICD-10 and CPT coding (preferred)

Responsibilities

Exemplifies and wholeheartedly believes in Pacific Dermatology Institute’s Vision, Purpose and Goals
Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately
Assists with patient scheduling and front desk operations
Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere
Checks in patient and distributes forms and the required paperwork. Reviews forms and paperwork to ensure required fields are completed appropriately and obtains patient identification and insurance information
Check patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed
Maintain patient confidentiality
Provides outstanding professional phone communication; manages multi-line telephone system efficiently and seamlessly, minimizing hold times
Maintains patient accounts by verifying insurance information and coordinates with relevant departments for payment and referral requirements
Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays
Check work provided email daily and responds to emails in a timely fashion
Efficiently utilizes the electronic medical record software to register new patients, schedule/cancel or create follow-up appointments for patients, as well as verifying current demographic information
Ensure the waiting room environment remains quiet, calm, clean and welcoming
Uphold the positive reputation of PDI treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality
Update job knowledge by participating in educational opportunities; read professional publications, attend seminars, conferences and continuing education courses assigned by PDI.
Maintain a clean driving record, a valid driver’s license and evidence of valid auto insurance throughout employment lifecycle
Responsible for maintaining and overseeing Lean standards (5S)
Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.