Overnight Front Desk Agent (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality • Phoenix, AZ

2d • $21 - $21 • Onsite

About The Position

As an Overnight Front Desk Agent, you will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.

Requirements

• High School graduate or equivalent
• Prior customer service experience, required

Nice To Haves

• Experience with handling cash, preferred
• Prior luxury hotel experience, preferred
• Prior Front Desk experience, preferred

Responsibilities

• Register guests and assign rooms, accommodate special requests whenever possible.
• Assist in pre-registration and blocking of reservations when necessary.
• Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
• Stay up-to-date on room rates, packages, help promote special packages, discounts.
• Know all room rates.
• Develop a working knowledge of PBX, Concierge and Reservations.
• Maintain the cleanliness and neatness of the Front Desk area.
• Handle guest inquiries ensuring high quality service standards and guest satisfaction.
• When assigned to night / 3rd shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day.
• Ensure that the Front Desk checklist is completed each shift including required report attachments.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
• This is a full-time position, and you must be available to work weekdays, weekends and holidays. The shift is from 10:30pm-7am.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees