Overnight Front Desk Agent | Full-Time

Omni Hotels & Resorts•ChampionsGate, FL

2d•Onsite

About The Position

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
Interior of hotel.
This position requires working overnight shift.
Printer, Copier/Fax Machine, Radio, Nextel
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

To be thoroughly acquainted with all check-in procedures and policies.
To be thoroughly acquainted with all check-out procedures and policies.
To be thoroughly acquainted with the AM and PM checklist.
Be familiar with the Phone and Alarm System in the PBX department.
To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
Be familiar with all systems and equipments as related to the Front Desk
Be familiar with all hotel rate plans and rate codes.
Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
Understand and perform cash handling processes.
Understand the importance of our Medallia scores.
Understand all Moments of Service for PBX, Guest Services and Front Desk.
Maintain 4-Star/4–Diamond Standards of guest service
Assist in all night audit paper work.
Complete the overnight checklist.
Print out folios for guest departing the next morning.
Keep in close contact with LP during the night if there are any guest situations.