Front Desk Agent (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

1d•$21 - $21

About The Position

As a Front Desk Agent, you will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.

Requirements

High School graduate or equivalent
Prior customer service experience, required
This is a full-time position, and you must have availability to work days, evenings, weekends, and holidays.

Nice To Haves

Experience with handling cash, preferred
Prior luxury hotel experience, preferred
Prior Front Desk experience, preferred

Responsibilities

Register guests and assign rooms, accommodate special requests whenever possible.
Assist in pre-registration and blocking of reservations when necessary.
Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
Stay up-to-date on room rates, packages, help promote special packages, discounts.
Know all room rates.
Develop a working knowledge of PBX, Concierge and Reservations.
Maintain the cleanliness and neatness of the Front Desk area.
Handle guest inquiries ensuring high quality service standards and guest satisfaction.
Ensure that the Front Desk checklist is completed each shift including required report attachments.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.