Overnight Emergency Shelter Supervisor

Center for Youth Services•Rochester, NY

About The Position

The Hours are as follows: Sunday, Monday and Thursday- 10pm-6am, Wednesday-8am-6pm The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation. The emergency shelter team provides survival-support services to runaway and homeless youth 24 hours/day, 7 days/week, year-round. Staff engage and establish mutually respectful, trusting relationships with youth. Youth are approached from a strengths-based perspective. The goal is to provide emergency care and support to RHY in a safe, respectful environment and to work with them to resolve the issues that led to their homelessness so that they can ultimately secure and maintain a stable living environment. The Supervisor assists the Manager with oversight of operations and programming at The Center House, with special emphasis on the overnight shifts. Duties include assisting with supervision, training, and coaching of overnight staff; administrative assignments; facility management, and direct client care. This position is full-time at 38 hours per week and includes three overnight shifts and one day shift per week. Flexibility is required to provide supervision and training at least twice a month to overnight staff who work different shifts throughout the week.

Requirements

Youth-friendly and positive
Calm and objective in crisis situations
Sensitive to the cultural issues and needs of staff and clients from diverse backgrounds
Able to establish and maintain positive working relationships with key stakeholders (i.e., youth, peers, supervisees, referral sources, law enforcement)
Able to work evenings, weekends and holidays, as needed and assigned
Positive youth development
Counseling approaches and techniques
Adolescent development and issues
Residential services
Group facilitation and training methods
Community resources
Crisis prevention, intervention skills and resolution
Verbal and written communication
Time management
Multi-tasking
Social, recreational activities
Meal preparation, housekeeping and the maintenance of facility and grounds
Group and individual supervision techniques
Implementation and enforcement of agency policy and procedures
Technology such as Office 365
Data collection, outcome measurement, and report generation
A valid NYS driver's license
A driving record acceptable to agency insurance carrier
Regular access to a motor vehicle
Automobile insurance at the level of $300,000 per accident/$100,000 per person Bodily Injury and $50,000 Property Damage
A telephone
Bachelors Degree in Human Services related field and minimum of 3 years of supervisory experience and 2 years experience working with adolescents, or an equivalent combination of education and experience.

Responsibilities

Assist the leadership team with oversight of Overnight Emergency Shelter Counselors (i.e., screening, hiring, orientation, professional development, mentoring)
Provide Individual and Group supervision to overnight staff
Teaming with other RHY programs
Quality Assurance- both program and client
Consultation- both program and client
Pursuit of professional development
Supervision of daily/nightly program
Oversight of the overnight shelter schedule, which includes approval of PTO and arranging coverage.
Assurance of a respectful, cooperative environment
Maintenance client confidentiality consistent with agency policies
Crisis prevention/intervention and conflict resolution
Promote teaming with daytime Emergency Shelter Counselors
Active participation in individual and group supervision
Special focus on assisting with data entry and maintenance of client files
Individual counseling and mentoring
Maintenance of facility and grounds
After-hours intake, assessment, information, and referral
Transportation of clients, as needed
Other duties as assigned