Overnight Concierge - Senior Living

Conservatory at North Austin • Austin, TX

2d • Onsite

About The Position

About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Discover Your Purpose at the Conservatory at North Austin Our community is looking for an Overnight Concierge : 10:30p - 730a (Th - Sat, some W)

Requirements

• High school diploma or general education degree (GED) required
• Must communicate articulately in English.
• Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology.
• 2+ years of customer service experience required
• Polite, helpful, articulate, responsible, and dependable.

Nice To Haves

• Spanish is also desireable, but not required.
• Senior Living experience highly preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets residents, visitors, guests and vendors.
• Answers inquiries and gives directions.
• Collates brochures & documents for the marketing and other departments.
• Prepares meal tickets for family, visitors & guests.
• Assists Residents with sign-ups for Actiities, Outings and Events.
• Updates the Resident Phone List, Resident Emergency Contact & Caregiver information.
• Maintains and keeps desk and entry area neat and organized.
• Organizes & distributes packages & other deliveries to residents & staff.
• Responds to Resident Emergency Pendant pushes or calls from Residents or family to initiate 911/EMS.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Assists and supports the Business Office Director and other department Directors.
• Direct Report to the Business Office Director.
• Other duties as assigned.

Benefits

• In addition to a rewarding career and competitive wage, Discovery offers a comprehensive benefit package.
• Eligible team members (FT) are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.
• Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED