Overnight Concierge - Senior Living

Conservatory at North AustinAustin, TX
2dOnsite

About The Position

About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Discover Your Purpose at the Conservatory at North Austin Our community is looking for an Overnight Concierge : 10:30p - 730a (Th - Sat, some W)

Requirements

  • High school diploma or general education degree (GED) required
  • Must communicate articulately in English.
  • Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology.
  • 2+ years of customer service experience required
  • Polite, helpful, articulate, responsible, and dependable.

Nice To Haves

  • Spanish is also desireable, but not required.
  • Senior Living experience highly preferred.

Responsibilities

  • Carries out telephone answering and reception duties as required.
  • Takes messages with pertinent information and communicates messages to the recipient.
  • Greets residents, visitors, guests and vendors.
  • Answers inquiries and gives directions.
  • Collates brochures & documents for the marketing and other departments.
  • Prepares meal tickets for family, visitors & guests.
  • Assists Residents with sign-ups for Actiities, Outings and Events.
  • Updates the Resident Phone List, Resident Emergency Contact & Caregiver information.
  • Maintains and keeps desk and entry area neat and organized.
  • Organizes & distributes packages & other deliveries to residents & staff.
  • Responds to Resident Emergency Pendant pushes or calls from Residents or family to initiate 911/EMS.
  • Maintains adherence to all company personnel policies and established operating policies and procedures.
  • Assists and supports the Business Office Director and other department Directors.
  • Direct Report to the Business Office Director.
  • Other duties as assigned.

Benefits

  • In addition to a rewarding career and competitive wage, Discovery offers a comprehensive benefit package.
  • Eligible team members (FT) are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.
  • Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.
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