Concierge - Overnight 10:30p - 730a (Th - Sat) - Senior Living

Conservatory at North Austin • Austin, TX

5d

About The Position

About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. Discover Your Purpose at the Conservatory at North Austin Our community is looking for an Overnight Concierge : 10:30p - 730a (Th - Sat, some PRN hours)

Requirements

• High school diploma or general education degree (GED) required
• Must communicate articulately in English.
• Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology.
• 2+ years of customer service experience required
• Polite, helpful, articulate, responsible, and dependable.
• Professional Reference are required.

Nice To Haves

• Bilingual (Spanish) is desireable
• Senior Living experience highly preferred

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets Residents, Visitors, Guests and Vendors.
• Answers inquiries and gives directions.
• Copies, collates documents for department Directors.
• Distributes handouts, calendars & other communications to Resident cubbies.
• Prepares meal tickets for family, visitors & guests.
• Assists Residents with sign-ups for Activities, Outings and Events.
• Assists Resisents with Work Orders for Maintenance & Housekeeping.
• Assists Residents with Meal Orders (Pick-Up/Take-Out and Room Service delivery.)
• Updates the Resident Phone List, Resident Emergency Contacts & Caregiver information.
• Organizes & distributes packages & other deliveries to Residents & staff.
• Responds to Resident Emergency Pendant pushes; initiates 911/EMS when needed.
• Maintains and keeps desk and lobby entry area neat and organized.
• Maintains adherence to all company policies and established operating policies and procedures.
• Assists and supports the Business Office Director and other department Directors.
• Direct Report to the Business Office Director.
• Other duties as assigned.

Benefits

• In addition to a rewarding career and competitive wage, Discovery offers a comprehensive benefit package.
• Eligible team members (FT) are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.
• Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED