Concierge, Multifamily (Overnight)

Cushman & Wakefield • Dallas, TX

12d • $14 - $17

About The Position

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Requirements

• Must be able to speak, write and communicate effectively in English
• Must maintain professional appearance and comply with prescribed dress code policy
• Ability to cope in a fast-paced environment and ability to work under minimal supervision
• High School Diploma, GED, Trade, Technical, or Vocational school
• 1+ years of related experience

Responsibilities

• Welcoming resident guests
• After-hours package pickup
• Addressing resident inquiries and concerns
• Updating communication logs on active buildings, etc.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
• Acquire a broad knowledge of the community and the surrounding area
• Build strong relationships with current and future members of the apartment community.
• Marketing the property
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
• Assist with on and off-site resident events and initiatives
• Social Media posting, Blogging, and Internet Presence
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment
• Answer the concierge phone line
• Ensure that the Community Amenities area has proper inventory
• Proactive communication with Management for issues or concerns
• Review the Activity Log and be ready to begin work at the commencement of the shift
• Maintain an appropriate level of confidentiality in regard to the residents
• Adhere to all property guidelines and standards of performance
• Maintain work area to an appropriate level of presentation
• Other duties as assigned

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED